DHL Supply Chain entrusted by GE Healthcare Japan


DHL Supply Chain (DHL), the global contract logistics leader, has opened five new logistics centres in Japan to support its operations for GE Healthcare Japan, a leading global medical technology, pharmaceutical diagnostic, and digital solutions innovator. The five new logistics centres are located in Kawasaki, Sapporo, Nagoya, Osaka and Fukuoka.

To support GE Healthcare Japan’s service in Japan, all centres manage the warehousing of service parts for GE Healthcare’s transformational medical technologies and service to meet the demand for increased access, enhanced quality and more affordable healthcare worldwide. The Tokyo Central Distribution Centers (CDC) in Kawasaki provide 24×7 services encompassing distribution & regulatory compliance, call centre operations, international import, reverse returns management, demand fulfilment support global services for medical professionals to deliver the greatest healthcare to patients.

Spanning 5,000-square-meters, the facility at Kawasaki is the biggest of the five sites, featuring versatility that can support future implementation of robotics, cold room storage and high-spec IT systems, and processing over 600,000 orders per annum. Each of the five centres has been selected for their strategic location-based network centricity analysis and are designed to be the regional distribution centre to supply medical service parts on-demand speed to market to GE Japan’s customer swiftly.

Alfred Goh, President & Representative Director, CEO Japan and Korea, DHL Supply Chain, said, “DHL is already providing service logistics services to GE Healthcare in 13 sites across 10 countries is recognized for the level of the services we provide. We are honoured to be able to demonstrate our capabilities and deliver value in Japan by utilizing world-class warehouse standards, network scalability, visibility, flexibility, innovation, continuous improvement based on our unique operation management system, as well as best practices from other parts of the world.”

Akiko Nakategawa, Director of Global Service Parts Operations, GE Healthcare Japan, “It was imperative for us to optimize our logistics operations as we faced quality and cost challenges in service parts logistics management. DHL’s robust performance management, proactive, continuous improvement culture, optimized supply chain cost, and service logistics network covering all necessary areas match GE Healthcare’s priorities for business growth. We saw a strong business fit between both companies. We believe that DHL, with its global expertise and localized know-how, is an ideal partner for us in providing efficient services.”

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.