Wallenius Wilhelmsen’s Canadian vehicle services business, which manages port processing activities, from working on vehicles to coordinating distribution, has been awarded the 2021 Toyota Kaizen Excellence Award for the fourth successive year.
At the Annacis vehicle processing centre, Wallenius Wilhelmsen loads Toyota vehicles with other OEMs for rail transport via the Canadian Pacific network. However, Canadian Pacific could not identify or separate Toyota’s vehicles with mixed loads, which prevented Toyota Canada’s Parts and Vehicle Processing Center in Montreal from ordering parts ahead of the vehicles arriving. This, in turn, affected the centre’s throughput and production. It also raised challenges for Canadian Logistics Services, which performs surveying for Toyota, as well as invoicing issues between Canadian Pacific and Toyota Canada.
To solve the problem of co-loading while maintaining operational effectiveness, Wallenius Wilhelmsen created a new unique destination code for Toyota only and retrained employees and the customer care team to use it, allowing railcars to be loaded exclusively for Toyota Canada.
The result was better visibility of Montreal-destined vehicles for Toyota while Canadian Pacific could easily identify Toyota loads and Canada Logistics Services enjoyed more efficient rail surveying.
“Toyota Canada is pleased to present the Wallenius Wilhelmsen Solutions team with a 2021 Kaizen Award in recognition of their quick action, root cause analysis and effective countermeasure implemented to resolve a recent logistics challenge we had. Their hard work helped us regain lost dwell time and, in turn, supported efficiency gains for another logistics partner. We congratulate the entire team and thank them for their ongoing partnership,” says Lee Armour, national manager, vehicle logistics, Toyota Canada.
Responding to the award, Dan Emerson, vice president of Canada operations at Wallenius Wilhelmsen, said: “Toyota’s acknowledgement of our efforts is very much appreciated. We were pleased to provide a solution that supported both Toyota Canada and Wallenius Wilhelmsen and assisted their other logistic partners. Toyota is a very important customer and partner within our Canadian business sector.”
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