ONE to launch ‘Track & Trace’ and ‘Chat’ services in ONE Mobile Application


Ocean Network Express (ONE) will soon launch two new features in its ONE Mobile Application. The ‘Track & Trace’ and ‘Chat’ services will allow customers to track shipments and connect to ONE’s Customer Service on the move.

The Track and Trace feature provides essential information about the shipment status and includes key features such as:

  • Cargo tracking details and up to date milestone progress
  • Cut-off information and documentation status allowing more visibility on shipping instruction and VGM submission status
  • Snapshots of departing and arriving shipments for ease of monitoring purpose
  • Ability to bookmark shipment to ease tracking for upcoming milestones of shipment
  • Sharing tracking results via PDF using various social media platforms
  • Availability of a QR code to ease the burden of manual input when searching

The chat feature aims to bring Customers closer to ONE anytime & anywhere by connecting with its Customer Care Agents to get queries answered quickly.

ONE is committed to delivering other valuable features in due course to support customers shipping needs.

อัพเดตข่าวสารและบทความที่น่าสนใจในอุตสาหกรรมโลจิสติกส์ก่อนใคร ผ่าน Line Official Account @Logistics Mananger เพียงเพิ่มเราเป็นเพื่อน @Logistics Manager หรือคลิกที่นี่

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Ryan is the Digital Marketing and Content Creation Manager for Trade and Logistics Siam Ltd. He provides a creative flair to the team and his resourcefulness helps to bring an imaginative improvement to both literary archetypes and online content production. A writer by day and a rider by night, when he's not composing the latest logistics news update or creating compelling copy for our clients, Ryan spends his free time travelling Thailand by motorbike.