Kalmar, part of Cargotec, has concluded a comprehensive software maintenance and support agreement with Australian terminal operator Patrick Terminals. The agreement, which covers the equipment automation systems at the company’s Brisbane and Sydney AutoStrad terminals, was booked in Cargotec’s 2019 Q4 order intake, with the agreement came into effect from November 2019.
Under the new agreement, Kalmar will provide software maintenance and support, including 24/7 on-call service. The agreement also covers all other aspects of the automation solution including platform compatibility, continuous improvement and optimization, issue corrections and overall lifetime care of the solution. The services will be delivered via the Kalmar APAC customer support team based in Sydney.
“Partnering with Kalmar gives us continuity of support for our mission-critical automation technology, providing a solid base to continuously improve our operational productivity and reduce operational costs,” said Mr. Michael Houen, National Automation Manager, Patrick Terminals.
“With this agreement Patrick Terminals will be able to further enhance what is already a world-class automation solution to achieve higher levels of operational efficiency with lower operating costs. We have developed a highly successful partnership over the past seven years and are looking forward to making even bigger strides forward together in the future,” Mr. Mika Seppä, Senior Director, Customer and Project Services, Kalmar added.
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