CMA CGM has introduced “My Exclusive CONCIERGE,” a new premium customer service designed to provide customers with dedicated, 24/7 personalized assistance in navigating supply chain uncertainties.
This service offers continuous, tailored support from a team of concierge agents trained to meet the specific needs of each customer.
“My Exclusive CONCIERGE,” part of the CMA CGM+ range of value-added services, aims to exceed customer expectations by providing a dedicated team available around the clock.
Key Benefits
- 24/7 Dedicated Support: Access to a dedicated support team via phone, email, or Teams, providing assistance throughout the shipment journey.
- Quick Resolution: An organizational structure focused on minimizing downtime and ensuring prompt resolution of customer requests.
- Proactive Shipment Monitoring: Personalized and timely monitoring of shipments with proactive alerts from concierge agents and CMA CGM teams.
- Customized Analytics Reports: Tailor-made reports available on demand to address specific customer challenges.
“We are confident it will guarantee an unmatched quality of service in the shipping industry,” said Charles-Henry Babin de Lignac, Head of CMA CGM+ value-added services.
“My Exclusive CONCIERGE” is available for the CMA CGM, ANL, and CNC brands on SpotOn online quotation or through the sales team.
อัพเดตข่าวสารและบทความที่น่าสนใจในอุตสาหกรรมโลจิสติกส์ก่อนใคร ผ่าน Line Official Account @Logistics Mananger เพียงเพิ่มเราเป็นเพื่อน @Logistics Manager หรือคลิกที่นี่
