The new tool will be available to Tigers’ extensive international agent network and will be hosted on the Tigers SmartHub:Connect portal following the release of future versions of Doozee. Doozee will then allow customers to access live quotes between all Tigers locations globally, and to customize the service they receive through SmartHub:Connect.
“This is a significant step in the digitization process for Tigers,” said Mark Gatenby, Chief Information Officer, Tigers. “Doozee is a free of charge, agnostic ‘plug-in and play’ for everybody, and it is unique because it allows for community and collaboration between a company and its agents.”
The current version of the Doozee Cloud-based engine will enable Tigers agents to send customers full quotes in seconds via email or as an online link, with customers able to respond with the click of a button. In the future, Tigers’ customers will be able to see instant quotes on SmartHub:Connect by inputting details of their consignment and route on their dashboard.
USA-based start-up Doozee will further develop the engine’s functionality to include links to postal operators, supporting Tigers’ e-commerce customers. Doozee was founded by tech pioneer Dr. Scott Deerwester who co-invented Latent Semantic Analysis (LSA) technology, which has become a commonly used tool in search engine optimization (SEO).
“Tigers is a forward-thinking global company, and, as a technologist, I share their commitment to embracing digitization, which makes SmartHub:Connect the perfect platform to launch Doozee,” said Dr. Deerwester. “Doozee has been designed in a way that is appropriately transparent and the business rules are clear, so that it is easy to use.”
Doozee is available in 12 different languages and contains an algorithm for ranking freight forwarders by transit times, reliability, price, and online ratings.