Nine months after their official inauguration, Ocean Network Express (ONE) has achieved the important milestone of one million TEUs of import and export cargo volume in and out of Thailand. An achievement such as this proves their strength of service in Thailand, along with their popularity amongst Thai shippers.
As ONE, We Can
The formation of ONE comes from the combination of the three former largest Japanese ocean carriers, “K” Line, NYK and MOL. After many months of preparation, ONE officially began operations starting in April 2018. Nine months after their and ONE in Thailand has already hit the one million TEU volume threshold for import and export cargo.
According to ONE, in May 2018, they held a 7% market share and were considered the 6th largest ocean carrier globally. ONE has a total servicing capacity of 1,550,000 TEUs, operating a fleet of 240 vessels with 31 super-large sizes. Their network covers destinations in 30 countries around the world.
ONE’s headquarters in Thailand is located at the Chamchuri Square building, a convenient mid-town location in Bangkok that can be easily reached by most, if not all customers. They have also offices in Laem Chabang, and Songkhla Port, to better serve customers locally. Their team of 450 experienced specialists are always up to assist customer requests and are ready to provide professional advice.
On top of a strong team, ONE has a comprehensive network of services that can accommodate almost any kind of cargo, including general cargo, DG, reefer cargo and more. In Thailand, ONE offers a variety of connections between Bangkok and Laem Chabang Port to suit the needs of customers. Starting with rail services from Ladkrabang Inland Container Depot, barge service via a Chaopraya River Port – which also serves as the first ever river ICD terminal in Thailand, and road transportation. All of these services are operated by reliable transport partners, and ONE’s customers can rest assured that their cargo is in good hands and shall arrive at the destination safe and sound in a timely manner.
ONE has also keen in providing efficient operations while ensuring safe delivery and a widening service network. They recently launched their new FE5 service, connecting Thailand directly to Europe with a round trip travel time of 63 days. The service is operated by the ONE Columba, a 14,000 TEUs vessel, which had her maiden port call in Thailand at Laem Chabang Port in late 2018. The vessel traveled directly from Kure Shipyard in Japan to Laem Chabang Port and started loading her first containers here. She is also considered to be the largest container vessel to ever call at Laem Chabang Port.
The welcoming party for the ONE Columba included honored and important guests from leading public and private organizations including Dr. Pailin Chuchottaworn, Deputy Minister of Transport; Dr. Siri Jirapongpan, Minister of Energy; His Excellency Mr. Shiro Sadoshima, Ambassador of Japan to Thailand; Mr. Somsak Hommuang, Director General of Marine Department, Chairman of the Board of Port Authority of Thailand; Pol. Sub. Lt. Montree Lergechumniel, Managing Director of Laem Chabang Port, Acting Director General Port Authority of Thailand; Mr. Yutthana Poolpipat, Director of Laem Chabang Custom Bureau; Dr. Verapong Chaiperm, Chief Expert in Targeted Industries EEC. and Mr. Stephen Ashworth, Managing Director Hutchison Ports Thailand (HPT).
Apart from the record-breaking event of the largest vessel ever to call a Thai port in December 2018, ONE was awarded the ‘Best Container Liner Award’ from the Thai National Shippers’ Council (TNSC) by topping the charts for their Middle East Asia and Indian Subcontinent route and running up into a Far East Asia route. The award was based on a collection of satisfaction scores from shippers based on the services reliability, timeliness, price, container status traceability, servicing tonnage availability, shipping documentation integrity, and the response time to compensate for goods damages. The achievement reflected ONE’s excellent customer experience and development through 2018.
One Million TEUs
Service efficiency and a comprehensive network were key factors behind the successful accomplishment of one million TEUs in such a short period of time. Within 9 months of their official launch, ONE’s arrival was proof of their strong customer support in Thailand. ACME 1975, a Thai furniture manufacturer and ONE’s founder client was honored with the 1,000,000th TEU shipment. The impression of service flexibility, a strong team of personnel, custom designed solutions, and service reliability and on-time schedule are part of the factors that caught ACME’s attention from the beginning.
Ms. Nittaya Jampapa, Corporate Planning and Stores manager, ACME 1975 Co., Ltd represented the company and congratulated ONE’s 1,000,000th mark. “ACME 1975 is very proud to be the 1,000,000th container customer. We are a Thai furniture and household appliances manufacturer with worldwide customers, I would like to thank ONE for their support and ability to always deliver our goods to destinations safely and timely. Their services are highly reliable with very slight errors. These are qualities every shipper seeks in finding the right service provider. ONE’s staffs have always attended to all of our needs and we were impressed with such service from this global ocean carrier.”
ONE’s attention to customer details not only delighted ACME 1975 but was apparent for all of their customers. Celebrating the one million TEU mark, Mr. Kiyoshi Tokonami, Managing Director, Ocean Network Express (Thailand) Ltd. shared his gratitude toward all parties involved. “Our success is proof of our cooperation and strong support from our customers, alliances and every single ONE Thailand staff member. Thailand is one of the most important markets for ONE, and the maiden port call in Thailand of the ONE Columba was but one sign. She was also the largest container vessel to ever call Thailand and the main vessel serving our direct Thai-European servicing route.”
“We aim for our services to be a major driving force for Thai economic growth, especially along the Eastern Economic Corridor (EEC), where the Thai government is pushing for it to flourish. Above all, we have always strived to connect our customers to destinations worldwide, especially in the intra-Asia trade routes. We are proud to have served Thailand with a volume of one million TEUs and are pushing forward to achieving the next million mark in the near future.”
High-quality services, experienced and skilled staff, attention to details and on-schedule delivery with a comprehensive network, strong operation partners and high effective fleet are main factors for ONE’s ability to capture the heart of customers and keep their business expanding organically.
Mr. Tokonami said: “Last year was an important year for us and there were many events to celebrate. We are, however, not yet satisfied with the achievements and will continue to grow. We want to elevate our services to the next level; not only in intra-Asia but for all trade routes. Furthermore, we are dedicated to maintaining our service quality, convenience, safety, and reliability. From all of us at ONE Thailand, I would like to thank all our customers, alliances, and all ONE staff for the cooperation and support they shared with us. We are looking forward to strengthening our bonds and achieving even greater achievement in the year to come.”