The Singaporean division of Bolloré Logistics recently launched a new pilot project for Robotic Process Automation (RPA) technology with the intention to drive productivity and enhance customer service with the introduction of automated key business processes.
Global management consulting company Accenture has been supporting the implementation of the project, the pilot envelops a multitude of facets of freight forwarding operations, including the creation of transportation files within the Transport Management System (TMS), frequent updates of transportation timestamps and invoice dispatching to their customers.
Previously business processes were prone to human due to them being actioned manually and being both intensive and repetitive.
With the introduction of RPA, the original manual processes are now mimicked by robots which are programmed by a market leader in RPA tools. CEO Asia-Pacific for Bolloré Logistics, Cyril Dumon said, “With the removal of repetitive and time-consuming tasks, the business process owners can be up-skilled to perform higher value-added tasks, focusing on client communication, proactive shipment monitoring, and complex coordination.”
As the initial pilot project has been a success in Singapore, Bolloré Logistics will now look to expand their implementation in a rapid manner throughout the Asia-Pacific region and will further extend the application to their other processes within the organization.