Sector News

transcosmos Launches Omni-Channel Support Utilizing LINE Business Connect in Thailand

transcosmos Launches Omni-Channel Support Utilizing LINE Business Connect in Thailand
Danny Gill

transcosmos inc. has launched a customer communication service in Thailand that utilizes the extremely popular LINE application.

LINE boasts the top share in Thailand’s messaging tool market, with over 80% of smartphone users in Thailand utilizing the application. Tapping into this significant user base, transcosmos is utilizing this tool to interact between their business and consumers. They’ve recently launched omni-channel support in Thailand that allows them to liaise with customers more fluidly.

transcosmos was among the first to develop a platform that utilizes LINE Business Connect, that allows business to run one-to-one marketing campaigns. Leveraging their knowledge of the system, they have continueed to support client companies’ sales and marketing initiatives as well as their customer support services. To use the new service, users need a license for “Oracle Service Cloud”, the Cross-Channel Contact Center platform which supports customer service.

Sector News
Danny Gill

Danny is currently a Contributing Writer for Airfreight Logistics and Logistics Manager (LM) and is quite the foodie. He’s always on the hunt for new and exciting dishes to sample, and is never one to back down from a spicy challenge. His travels have taken him around the world, and he’s been able to experience many different cultures (and food).

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